Terms of Service – Payment

Booking

All of our picnics require a 50% deposit paid upon booking that is non-refundable. This will secure your date and covers styling, coordination, floristry and picnic services. We will then ask for the remaining balance to be paid 72 hours before your set date. Any picnics booked within the 7 Days will be asked to be paid in full. Payment is to be made by BACS. Any breakages or loss of DWI equipment/items will need to be paid for by the person booking the picnic. 

No booking will be held without a 50% deposit.

Cancellation/Rescheduling

DWI do not offer any refunds on picnics however we can change your reservation time if the availability allows within 72 hour’s notice. Must be approved with the DWI team. After that there is a 50% rescheduling fee to move the reservation.

If the weather looks like it may affect your reservation we will contact you in advance of your picnic to discuss your options. The picnic date can be moved if availability allows or moved to an indoor location of your choosing. There is no rescheduling fee if we need to move your picnic date/time due to weather. 

Picnickers Conduct

We have given you a 1.5hour window for your picnic to be able to relax and enjoy. DWI will leave you to it after your arrival and return at the allocated time slot ending to begin our pack-up. If you need us during your picnic you can call or text and we will never be too far away if necessary (contact number is on your confirmation email.) Extra picnicking time can be arranged if availability allows but please do not leave your picnic spot early without one of our team present. If by any reason you do want to leave before your allocated time slot is over please call or text and give us 30 mins notice. You are responsible for all DWI picnic items until we are able to get there. 

Picnic Equipment

All the picnic equipment belongs to Dine with Iris and is to be returned in the same condition as you found it. Any loss or damage will be charged accordingly. Stains to linen and equipment will be cleaned accordingly and may result in dry cleaning or professional cleaning charges. 

Locations

Lets discuss preferred picnic locations on enquiry whether that be a beach, cliff top or back garden. If you had a specific location in mind, we will do our best to accommodate however there will be additional fees for rough terrain, multiple steps, steep slopes etc. We ask that locations are 50 meters from vehicle access.

Delivery Fee

If your desired location is more than 10 miles from Newquay to cover fuel and travel charges. 

Gift Vouchers

Why not buy a Gift Voucher. They can be purchased for any value over £20, you will receive a physical Gift Voucher in the post to gift to recipient or an email and Gift Message option can be sent directly to recipient on request.

Send us an email to hello@dinewithiris.co.uk to order your Gift Voucher.

Please note, vouchers are not redeemable for cash.